滑点严重，平台不给赔偿损失

anonymous

published in 2022-08-15 08:48:03

[Complaint number]:	8725
[Complaint object]:	[IC Markets]
[Requirements]：	赔偿损失
[Amount involved]:	0.0$
[Complaint progress]:	已回复

IC Markets Reply 2022-08-16 10:15:20

尊敬的客户您好，

IC Markets作为真正的Raw Spread平台，我们直接将流动性报价商给我们的报价传递给客户，所以我们无法控制由流动性问题造成的滑点、跳空、点差扩大等市场行为。另外，在我们的产品披露说明《 Product Disclosure Statement》中的差价合约交易中的主要风险《 KEY RISKS OF CFDS》中也有注明，在真实的市场行情内，滑点无法真正规避，我们无法预测下一个点位价格，也无法控制滑点大小。请您在充分了解市场状态的情况下交易，并做好相应的资金管理和风险控制。

经相关部门调查，您所提及的订单滑点是属于正常的市场现象，由于您的订单关仓时间正是美国重要新闻发布的时间，市场波动巨大，点差扩大，造成巨大的滑点，这是在重大信息发布时常见现象，交易者需要考虑到这是高风险之一。

如果您仍有疑问，请随时联系我们的客服团队。

IC Markets Global 中文团队
中文官网: https://www.icmarkets-zhs.com
Email: support.cn@icmarkets-cs.com
微信：IC中文站
微博：@IC小帮手

FxGecko Customer Service Center Waiting for the broker to process 2022-08-15 10:55:00

Contacted the broker IC Markets

FxGecko Customer Service Center Approved 2022-08-15 10:54:58

anonymous Create a complaint 2022-08-15 08:48:03

订单设置好止损位，居然超出止损位60个点，通过邮件投诉要求赔偿，回复表示这是合理的，本人对处理结果非常不满意，要求赔偿损失！

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