账户224710被恶意操纵订单爆仓

anonymous

published in 2023-01-04 17:41:50

[Complaint number]:	9253
[Complaint object]:	[TMGM]
[Requirements]：	全额退款
[Amount involved]:	100000.0$
[Complaint progress]:	In the processing

anonymous Supplementary complaint 2023-01-11 14:03:16

平台恶意操纵订单，不回复，不解决

FxGecko Customer Service Center Waiting for the broker to process 2023-01-05 10:34:53

Contacted the broker TMGM

FxGecko Customer Service Center Approved 2023-01-05 10:34:52

anonymous Create a complaint 2023-01-04 17:41:50

账户224710，在1月18日账户手中持仓两手多单，挂单两手空单在1822.5价格，早间出现下跌，挂单未成交，并将多单在1804,1802价格分别强平，导致账户穿仓，同平台另外一个同名账户641965空单却在1818成交，同一个平台同样的订单，但一个可以成交一个不可以成交。

第一时间与客服经理进行反应情况，得到的回复是市场因素导致的，但是咨询其他平台并未有这种情况，也就是说仅仅是tmgm平台问题，非市场因素导致。后与客服经理进行沟通赔付问题，从年前拖到过年，过年拖到初十，初十拖到元宵，元宵后几天客服给出了一个回复说平台愿意赔付，等待赔付款到位，然而在接下来几天客服经理突然消失一星期，后再次联系到客服经理回复说平台拒绝赔付了，然后又拖了近一个月时间，说还是不处理，我就想问一下，这种滑点20多美金的情况，难道让客户来承担这个责任，平台一点责任没有？现在诉求是将滑点导致的账户损失，进行赔付（共10942.73美金）

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