Home > 凯石FXCG（Capstone） > Complaint details

CAPSTONE凯石不给出金还恶意扣除盈利

anonymous

published in 2021-02-24 18:10:14

[Complaint number]:	6326
[Complaint object]:	[凯石FXCG（Capstone）]
[Requirements]：	退还本金及盈利共53383.72美金
[Amount involved]:	373686.0$
[Complaint progress]:	已回复

凯石FXCG（Capstone） Reply 2021-07-02 15:38:06

首先，关于账户251004588的投诉，平台专员多次与客户进行了沟通，同时客户在线的咨询以及投诉邮件，平台均做出了相应的回复。

其次，平台遵循出入金一致原则，客户加密货币入金的本金部分需要客户以加密货币(比特币)方式出金（会员区入金页面也有相应提示，详见附件1）。客户该笔出金到账为比特币并非美金。

另外，在提交比特币出金申请后，比特币的到账金额，会因基础货币和比特币间的汇率，而有所差异（会员区出金页面也有相应提示，详见附件2）。比特币市场是不停波动的，在比特币到账之后客户兑换比特币时的价格涨跌是由比特币市场决定的。

以上为关于该投诉的具体情况，如果任何疑问或者需要的，请及时与我们联系。

anonymous Supplementary complaint 2021-04-01 14:51:24

希望斑马能帮我讨回盈利，大家一起讨伐这个黑平台。

anonymous Supplementary complaint 2021-03-25 18:02:51

凯石退回了我入金本金，扣了3800人民币左右的手续费。我本金加盈利53383美金，退回了我一万九千多美金，居然好意思跟我说达成了协议，请你把邮件公开给广大汇友看看，我哪封邮件，认同了你们这种黑平台的所作所为。请立即退还我的部分本金，和全部的盈利。

凯石FXCG（Capstone） Reply 2021-02-26 10:30:26

我們已經判定該客戶的盈利為利用平台信用金政策跨平台對衝套利，故平台扣除了該賬戶的盈利；

目前正在於客戶友好溝通中，要求客戶提供響應資料後，有序清退客戶帳戶本金；相信關於該賬戶的處理平台與客戶已經達成了共識（附件為客戶發送至我方的郵件）。

FxGecko Customer Service Center Waiting for the broker to process 2021-02-24 22:48:35

Contacted the broker 凯石FXCG（Capstone）

FxGecko Customer Service Center Approved 2021-02-24 22:48:34

anonymous Create a complaint 2021-02-24 18:10:14

2月初凯石突然无故扣除了我的盈利，限制我的账户交易，让我提供资料说给我退款本金。我提供了很多资料之后提交了出金，但是现在过了快一个月也没给我出金。问在线客服让我发邮件询问，发了邮件又没人回。希望凯石能把本金及盈利一共53383.72美金还给我。

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