Home > 凯石FXCG（Capstone） > Complaint details

不是个人原因私自冻结账户

MT_83134456

published in 2021-08-26 05:41:23

[Complaint number]:	6935
[Complaint object]:	[凯石FXCG（Capstone）]
[Requirements]：	退换本金被拦截的保证金也要退还
[Amount involved]:	134347.0$
[Complaint progress]:	已回复

凯石FXCG（Capstone） Reply 2021-08-27 17:31:08

我們不提供此在線客服方式，也從來未要求客戶繳納保證金後再辦理取款；

我們認為此客戶遭遇了詐騙，請客戶及時停止付款並要求對方立即返還資金。

FxGecko Customer Service Center Waiting for the broker to process 2021-08-26 08:37:33

Contacted the broker 凯石FXCG（Capstone）

FxGecko Customer Service Center Approved 2021-08-26 08:37:27

MT_83134456 Create a complaint 2021-08-26 05:41:23

在规定时间缴纳保证金时保证金已经汇到该用户上，可凯石金融客服说被拦截了会在24小时返回我得个人银行账户，可为什么凯石金融没有给我返回这笔被拦截的保证金？还要让我再缴纳一次保证金本来就是借的钱缴纳的根本没有能力再缴纳和客服沟通过无效果没人性化我需要凯石金融返回我134347元

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