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平台更改MT4密码

怜惜

published in 2024-01-20 01:24:51

[Complaint number]:	10221
[Complaint object]:	[Ultima Markets]
[Requirements]：	赔偿损失
[Amount involved]:	15000.0$
[Complaint progress]:	已完成

怜惜 Confirm completion 2024-01-24 08:22:18

Ultima Markets Reply 2024-01-24 08:22:15

您好

经核实此客户的案件情况如下：

此客户于系统时间 2023.09.27 23:55 触发强平。

同时，在账户内已无剩余资金的情况下，持续透过 EA对服务器发送大量无效的开仓请求。

最终于系统时间 2023.09.28 00:03因触发警报重置交易密码。

从时序来看，客户的强平是在密码变更之前，意即客户当下没有因为触发警报重置登录资讯，强平损失仍必然发生。

FxGecko Customer Service Center Waiting for the broker to process 2024-01-22 08:35:00

Contacted the broker Ultima Markets

FxGecko Customer Service Center Approved 2024-01-22 08:34:58

怜惜 Create a complaint 2024-01-20 01:24:51

你好，UM平台没有经过客户同意半夜随意更改客户MT4交易密码，导致EA无法正常运行，导致账户亏损2000美金，交易账户MT4:808807

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