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恶意滑点让客户亏损

[Complaint number]: 9235
[Complaint object]: [ATFX]
[Requirements]: 赔偿损失,解释道歉
[Amount involved]: 10000.0$
[Complaint progress]: Replied
MT_90001994 Supplementary complaint 2022-12-27 17:15:41

处理方式就是让客户自认倒霉是吧?一口咬定自己报价没问题

MT_90001994 Supplementary complaint 2022-12-27 17:14:52

滑点就说滑点,还给自己找借口呢?真是出鬼了,我三个单子怎么都是你说的跳空?1分K线解释不了报价那么价格从什么地方出来的?你们随意找个价格就说是真实报价,你拿出证据啊,提供当时上级流通性的价格。其他平台我眼睁睁看着正常报价成交平仓的,怎么就你们AT搞特殊滑点还说市场跳空?你们别开平台了,直接抢劫把,更适合你们这种作风。

ATFX Reply 2022-12-27 14:08:09

您好!

感谢您的反馈,关于客户的交易查询,秉承ATFX的服务宗旨,我们会为客户查看查并作详细说明。谢谢!





ATFX中文客服总部
官方网站:https://www.atfx-china.com/

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FxGecko Customer Service Center Waiting for the broker to process 2022-12-27 11:30:26

Contacted the broker ATFX

FxGecko Customer Service Center Approved 2022-12-27 11:30:24
MT_90001994 Create a complaint 2022-12-27 10:54:25

12月24号晚上 MT4盘面时间17.00和17.03分,本人交易ger40 13906.3的价格止损我眼睁睁看着给我滑点多亏三四百?而且这个时间的1分钟K线再17.08分时候都没有这个价格,订单15555450和15555394也是,我赚钱的平仓全是亏钱,合着给我全是价格平仓选择了亏损最多的点位。平台解释说意思就是跳空和拉大点差了,我平仓结束时间这跟K线都没走结束,你告诉我哪来的报价?而且当时市场没有数据怎么点差扩大和和跳空?滑点 就滑点,还不承认这么大平台耍无赖呢,按照平台的意思不就是故意拉大点差扫我止损是吗?可以明确看我的截图,K线最高价压根没有超过13902的价格,扫了止损还滑点,可以对比其他平台当天晚上这个报价都是一模一样的,我不知道AT所谓的流通性的报价从哪找的还是凭空捏造的?

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comment

2comment

  • 亨达国际金融田雨 Published in 2023-03-01 12:07:53

    市价成交模式有滑点只要不是太离谱基本很正常,因为单子对冲有一个0.0几秒的空隙,如果行情瞬间波动跳空或是走高都会是超过止损或是止盈位置,但是 不能太离谱

  • MT_90011680 Published in 2022-12-29 01:30:19

    一起维权*****

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