Complaint details

2022.11.23晚上21:30数据公布后瞬间滑点10个点,导致订单平仓
[Complaint number]: 9178
[Complaint object]: [山海证券ZFX]
[Requirements]: 赔偿损失
[Amount involved]: 0.0$
[Complaint progress]: Replied
山海证券ZFX Reply 2022-12-12 09:36:29

您好,您来信反馈此客户的问题,平台已收悉,针对客户所提及的内容,我司回复如下:

    有关客户的疑虑,这里为您说明,当时客户的两个订单为空单,而客户的设置的止损是低于开仓价格,因此若当时没有出现异常报价,客户的订单也是会在2022-11-23 13:34 触发止损。而当前客户的订单因报价异常平仓在低于止损价格,为正滑点(滑点产生在对客户有利的方向),增加了客户的盈利。

   如有任何疑问请随时联系我们,祝您生活顺心!

ZFX山海证券客诉部 (188)
官方网站: www.zfx.com
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FxGecko Customer Service Center Waiting for the broker to process 2022-12-06 08:36:12

Contacted the broker 山海证券ZFX

FxGecko Customer Service Center Approved 2022-12-06 08:36:11
MT_90010231 Create a complaint 2022-12-05 23:09:40

2022.11.23晚上21:30数据公布后瞬间滑点10个点,导致订单平仓,本该盈利10个点的订单在不是止损点位强制止损。附图第三幅黑色页面为其他平台同时间的报价。

Statement:
1. The above content only represents the complainant and does not represent the position of FxGecko;
2. Without authorization, any reprinting of this platform case is prohibited, and offenders will be investigated for legal responsibility.To protect rights, go to FxGecko>
To protect rights, go to FxGecko
Although FxGecko is not a market supervision department, it is not binding on the foreign exchange platform, but when more and more people know about FxGecko, more and more people leave their complaints records on FxGecko , more and more people go to FxGecko to check before consumption, then FxGecko will be more and more valued by foreign exchange platforms, so as to actively deal with the above complaints.
Of course, some foreign exchange platforms can no longer operate by themselves, delaying refunds, no matter how foreign exchange investors complain on FxGecko, the foreign exchange platform will not have any feedback. But the more people complain, the more they can remind other foreign exchange investors not to be deceived.
Forex complaint black platform is on FxGecko. FxGecko, a complaint and rights protection platform that safeguards foreign exchange rights and actively fights for the weak.

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