Complaint details

[Complaint number]: 9178
[Complaint object]: [山海证券ZFX]
[Requirements]: 赔偿损失
[Amount involved]: 0.0$
[Complaint progress]: Replied
山海证券ZFX Reply 2022-12-12 09:36:29


    有关客户的疑虑,这里为您说明,当时客户的两个订单为空单,而客户的设置的止损是低于开仓价格,因此若当时没有出现异常报价,客户的订单也是会在2022-11-23 13:34 触发止损。而当前客户的订单因报价异常平仓在低于止损价格,为正滑点(滑点产生在对客户有利的方向),增加了客户的盈利。


ZFX山海证券客诉部 (188)
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FxGecko Customer Service Center Waiting for the broker to process 2022-12-06 08:36:12

Contacted the broker 山海证券ZFX

FxGecko Customer Service Center Approved 2022-12-06 08:36:11
MT_90010231 Create a complaint 2022-12-05 23:09:40


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