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The FxGecko app has received a complaint regarding compensation claims for DBG Markets account theft.
Complainant's disclosure:
I have opened an account for trading at DBG Markets (MT4 account number: 8313961, account opening email address: chd@youzhong.tech ). I opened an account on May 24, 2023 and deposited $7000 in cash. On May 25, 2023, I deposited $3000 in cash, totaling $10000. Both funds were transferred to my DBG Markets account through my UnionPay card.
But surprisingly, on June 13, 2023, an unknown person transferred $8500 out of the account through USDT withdrawal. After checking with customer service, it was found that the thief entered my securities backend and applied for withdrawal four times. The first three times were rejected, and the fourth withdrawal was successful. The thief applied to change my registered email throughout the entire process, which led to the successful withdrawal of the funds. Regarding the incident of my account being stolen $8500, I believe that DBG has committed serious violations.
There are several reasons for this:
1. I deposited money in Chinese yuan through a UnionPay card. According to international anti money laundering conventions, I must also withdraw money through a UnionPay card, but I was withdrawn through USDT and my wallet address was not registered on the platform beforehand, which is a serious violation.
2. My registered email address was changed by a thief, but DBG Markets did not notify the parties involved in any form.
3. Changing the withdrawal method and registered email address during the first application for withdrawal is a high-risk abnormal behavior, and DBG Markets does not have any risk control measures. In summary, DBG Company bears an inescapable responsibility for the theft of $8500 from my account. Therefore, it is requested that DBG company compensate the stolen $8500 as soon as possible.
About DBG Markets
DBG Markets (DBG Markets Limited) was founded in 2007 and is a leading global online trading broker headquartered in London, UK and Sydney, Australia. It has offices in multiple locations including Asia Pacific, Europe, South America, the Middle East, and North Africa. DBG Markets provides customers with a fast and convenient range of trading markets, including forex, stocks, contracts for differences, commodities, indices, and futures.
DBG Markets is an award-winning trading broker that offers the widest range of trading products, platforms, account types, and resources. Regardless of your financial interests, we will tailor trading solutions for you, allowing you to enjoy an efficient and convenient trading experience
In order to optimize the trading experience of our customers, we utilize advanced technology to provide high-quality quotes and execution speed, as well as the most competitive trading conditions: including extremely low spreads, zero commissions, and a variety of account types that meet different customer needs and preferences
In addition to professional knowledge, we also provide customer support in over 20 languages worldwide. No matter where you are or how much you know about foreign exchange, DBG Markets is your first choice. We have a professional team and resources to help you achieve your investment goals, which only outstanding brokers can achieve.
DBG Markets displays 5 regulatory platforms on the FxGecko app. Publicly claiming that the regulatory status of the Australian ASIC, South African FSCA, and UK Industry and Commerce Bureau they hold is under regulation; The regulatory status of the UK FCA is in operation; The regulatory status of Vanuatu VFSC is offshore regulation.
FxGecko risk warning: DBG Markets forex platform has 44 monitoring alerts. Pay attention to early warning!
DBG Markets, FxGecko APP has a score of 8.0. Although the score is high, it is recommended that investors choose carefully because a high score on FxGecko does not mean that the platform has no problems!!
