Recently, an investor reported that his friend pre-funded his account with USD500, but the salesman of EightCap asked him to top up another RM1000 in order to activate the account for use, or else both his and his friend's accounts will be frozen, is this true or not?

FxGecko has sent the investor's complaint to EightCap for a response and no response has been received.

You can check the complaint details and processing progress on FxGecko's website or APP.

https://www.fxgecko.net/en_US/complaint/10013.html

FxGecko data shows that the number of customer complaints against the EightCap platform has reached 58, of which 2 have been replied to and 5 have been resolved.

Investors are advised to pay attention to the customer reputation and quality of service of EightCap brokers.

In addition, according to industry sources, it is reminded that in forex trading, a collateral account usually refers to a margin account of funds required by brokers to be provided by their clients. These funds will be used as a risk control measure when trading to ensure that the client has enough money to cover potential losses. If there is already enough margin in the account, but the account manager still asks for an additional top-up to activate the account, this practice is generally unnecessary and suspicious.

At the same time, if you have any doubts about the behavior of a particular broker, it is advisable to stop investing and trading immediately and contact the relevant platform, regulator or legal body.

You can check the regulatory licenses, security scores, customer complaints and other information about global trading platforms at FxGecko to avoid any potential scams.

If you encounter any problem with a forex broker or crypto exchange, you can file a complaint at FxGecko APP for help.

Click here to recognize common investment trading scams to avoid being scammed.

Click here to see how to check if a broker is safe and what to do if you encounter a scam broker.