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官网打不开导致无法入金爆仓

MT_90003684

published in 2023-05-11 16:42:29

[Complaint number]:	9539
[Complaint object]:	[嘉盛集团FOREX.com]
[Requirements]：	退还本金,赔偿损失
[Amount involved]:	10000.0$
[Complaint progress]:	已回复

嘉盛集团FOREX.com Reply 2023-05-17 13:43:25

您好，感谢您的时间。

根据您的反馈，嘉盛集团提供电话平仓服务，如客户遭遇问题，可致电嘉盛客服部门400-8428138 (中国) 进行电话平仓。

嘉盛集团入金是在账管中心进行，而非在嘉盛官网进行入金。

在任何情况下，客户都需要有足够保证金维持开仓头寸。我们不提供追加保证金的通知。当您账户中维持头寸的保证金比例（净值与已用预付款的比例，即净值占已用预付款的百分比）低于100%，所有开仓头寸都可能被自动平仓。

您有责任时刻监测自己的账户并保持100%的保证金要求以维持您的未平仓头寸。

虽然我们的100%保证金要求和实时保证金系统旨在限制您的交易亏损，但是您的确面临亏损超过账户余额的风险，尤其在市场剧烈波动的情况下。因此，我们强烈建议您谨慎使用杠杆。增加杠杆意味着增加风险。

虽然客户需对适度的账户负数负责，然而我们仍然保留让客户对较大的账户负数负责的权力。

如果客户的账户穿仓出现负值，客户是有义务将其补足来确保可以继续交易或申请账户清零服务，请注意，此服务需要相关部门审核。

如有疑问请再次通过中文在线聊天客服, 邮件或致电400-8428138 (中国), 008-01-12-7199(台湾), 1-866-736-5355 (美国) 与我们联系.

此致，
嘉盛集团

FxGecko Customer Service Center Waiting for the broker to process 2023-05-11 19:42:25

Contacted the broker 嘉盛集团FOREX.com

FxGecko Customer Service Center Approved 2023-05-11 19:42:21

MT_90003684 Create a complaint 2023-05-11 16:42:29

账户在黄金2003下的空单，当行情涨到2020，我准备入金补仓，不然会爆在最高点2070.但一直打不开嘉盛官网，结果第二天一早直接爆了2075，高开高走，连锁仓都来不及，嘉盛必须赔偿

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