名下账户被平台风控，不得平仓，导致主账号亏损，跟单账号亏损更严重！！！

anonymous

published in 2022-05-17 18:37:49

[Complaint number]:	8096
[Complaint object]:	[Exness]
[Requirements]：	请弥补因风控造成的损失！
[Amount involved]:	7000.0$
[Complaint progress]:	已回复

anonymous Supplementary complaint 2022-05-19 11:38:22

他们客服只会推脱，根本不正面解决问题！！！所有信息都已发给他们，但不给解决问题！

Exness Reply 2022-05-19 10:45:43

尊敬的客户，您好：

感谢您的反馈，请您提供一下客户在平台的交易账号和个人识别码以及问题订单号，以便我们进一步查看和跟进相关事宜。

感谢您的理解和支持。

如需其它帮助，请致电24小时免费热线电话 400 120 30 53，联系在线客服或发送邮件至 support@exness.com

顺祝商祺！

Best regards,
Yue
Support Team

support@exness.com
+357 25 030 959

FxGecko Customer Service Center Waiting for the broker to process 2022-05-17 19:26:17

Contacted the broker Exness

FxGecko Customer Service Center Approved 2022-05-17 19:26:13

anonymous Supplementary complaint 2022-05-17 18:39:36

视频太大无法上传，如有其他途径请允许上传视频，非常清晰直观。

anonymous Create a complaint 2022-05-17 18:37:49

4.25日Exness平台中名下账户被平台风控，所有账号无法平仓。在反馈客服后让提供证据，提供后说3到5天给回复。现在5.13给回复完毕，说日志信息中无平仓信息，让再遇到再反馈。
虽然主账户损失有10000多美分不算多，但跟单账户损失严重，平台对于这种事情不闻不问，接近20天的时间给出个日志无相关信息的敷衍结论，实在让人难以接受。过程中的视频等直接证据均已发给客服，但均避而不提，只谈日志信息没有平仓操作，让人不能理解！！请帮忙协调，追回部分损失，谢谢！！！

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