Multiple despoil required for Account withdrawal

[Complaint number]: 7540
[Complaint object]: [摩通外汇MOTONGFX]
[Requirements]: Return the money,Immediate withdrawal
[Amount involved]: 26339.0$
[Complaint progress]: 处理中
FxGecko Customer Service Center Waiting for the broker to process 2022-01-26 08:19:56

Contacted the broker 摩通外汇MOTONGFX

FxGecko Customer Service Center Approved 2022-01-26 08:19:52
FG_90000019 Create a complaint 2022-01-25 21:26:28

I have tried to withdrawal from MotongFx account through their customer service but they have asked to recharge my account before I withdraw balance from my account. They said it is International law to deposit money before I can do withdrawal. This broker allow to deposit using USDT to a wallet address that they provide to me. my initial deposit to do trading were deposited using USDT wallet but when I do withdrawal there were 3 problems. 1.MotongFx customer service says that I need to deposit 40% of my account balance at that time which is 5408USDT because my account is link with another account (because my USDT wallet was used to deposit another user account In MotongFx) . 2. after deposited 5408 USDT customer service came back saying that I can’t use the same wallet to deposit , thus I need to do another 5408usdt deposit , so I did that. 3. after the 2nd deposit of 5408USDT, my withdrawal can’t go through , this time customer service said that international law requires Australian residents to deposit 30% tax of the account balance , at that time my account balance is 24,399 USD so it come to about 7,301 USDT. At this point , I have deposit all my life saving in this platform and no way for getting more money to deposit to get all teh deposited fund. I tried to deposit another 2,000USDT in the hope to get extension and misinformation about I could get a few more extra days before freezing my account. in my last conversation, customer service was aggressive in asking to deposit. I am in helpless situation where I don’t know whether I can get my money even if I manage to deposit 30% tax amount as of last communication there were a lot of inconsistencies. I am happy to get only my principal from this platform.

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comment

1comment

  • FG_90000019 Published in 2022-02-02 16:42:50

    Hi,
    do I need to provide any information for processing the withdrawal? I am waiting on a respond.

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