澳汇恶意操纵行情、故意卡盘、掉线致使个人账户无法交易受损巨大

MT_90000646

published in 2021-12-27 18:27:16

[Complaint number]:	7388
[Complaint object]:	[澳汇AUS GLOBAL]
[Requirements]：	赔偿损失
[Amount involved]:	182333.1$
[Complaint progress]:	已完成

MT_90000646 Confirm completion 2021-12-28 15:04:34

澳汇AUS GLOBAL Reply 2021-12-28 02:03:57

感谢您的咨询，我司作为一家英国的平台经纪商，接受英国金融行为监管局（FCA）EEA 监管、塞浦路斯证券交易委员会（CySEC）监管，我司在严格的监管环境下运作，为全球投资者提供高透明度且安全可靠的专业服务。
我司 MT4 交易平台服务器并未出现断线或无法连接等异常状况，请检查网络环境是否异常。由于我们无法控制您的设备，信号接收或通过互联网连接的可靠性配置，我们无法及不会对于通过网络交易时发生的通信故障，失真或延误承担负责。
我司对接银行原始报价，我司交易平台交易模式属于 NDD 无交易员平台模式，客户订单直接输送至银行间市场，自动执行。我司外汇交易产品为浮动点差，浮动点差会受市场变化而扩大或缩小，当市场流动性不足或市场行情波动过大时可能出现因点差扩大造成交易成本增加导致账户出现爆仓甚至穿仓情况。交易账户 6705066 出现爆仓情况系因点差扩大造成交易成本增加导致预付款比例低于 30% 爆仓所致。受圣诞节和节礼日假期影响，市场流动性相应降低，此时点差会出现扩大现象，点差扩大造成账户交易成本增加从而导致账户净值降低。经分析确认，账户爆仓订单并无异常。
关于您提供的截图所显示点差情况，此为第三方提供数据，并非我司提供，故不存在事实依据。
客户在交易前应准确熟知市场可能发生所有现象，因市场波动所带来的风险，我司不构成或承担任何责任，本着正确面对市场的角度衷心希望您能在未来的时间挽回损失。

FxGecko Customer Service Center Waiting for the broker to process 2021-12-27 18:35:04

Contacted the broker 澳汇AUS GLOBAL

FxGecko Customer Service Center Approved 2021-12-27 18:35:02

MT_90000646 Create a complaint 2021-12-27 18:27:16

北京时间2021年12月24日晚上20点20分开始，AUSFORX 澳汇平台价格与市场价格出入很大，与市场波动严重不符，操纵行情波动巨大，并出现严重卡盘，掉线现象，订单掉线无法进行平仓和调整，造成爆仓繁出现卡盘，掉线情况，致使本人账号6705066来不及卖出我想交易的单子，导致我的单子爆仓（非网络问题），另外平台出现点差大幅度增大，跟市场严重不符，从18左右涨到165，扩大了近10倍，肯定是平台私自操控造成！请平台赔偿我的损失！美金182333.15元

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