设置了止损被扫,平台官方回复搪塞

[Complaint number]: 7307
[Complaint object]: [Exness]
[Requirements]: 设置了止损被扫,平台官方回复搪塞
[Amount involved]: 0.0$
[Complaint progress]: 已回复
Exness Reply 2021-12-15 08:50:52

尊敬的客户,您好:

感谢您关注 exness。

感谢您咨询Exness,我们会尽快联系客户。此外,请转达客户亲自与官方客服联系。


如需其它帮助,请致电24小时免费热线电话 400 120 30 53, 联系在线客服或发送邮件至 support@exness.com

顺祝商祺!

MT_90000266 Supplementary complaint 2021-12-06 19:07:55

平台一直没有联系处理

Exness Reply 2021-12-03 08:28:20

感谢您关注 exness。

感谢您咨询Exness,我们会尽快联系客户。此外,请转达客户亲自与官方客服联系。

如需其它帮助,请致电24小时免费热线电话 400 120 30 53, 联系在线客服或发送邮件至 support@exness.com

FxGecko Customer Service Center Waiting for the broker to process 2021-12-02 08:40:19

Contacted the broker Exness

FxGecko Customer Service Center Approved 2021-12-02 08:40:16
MT_90000266 Create a complaint 2021-12-01 21:32:44

11月22号同时段下了数单黄金单子,均设置了1836止损,其中两个单子到1835位置才打损。联系官网客服处理,邮件回复说了一大堆,说被扫损的单子正确无误。然后我再上官网询问在线客服,客服均已邮件内容官方回复我,说是正常滑点。我同时段下的几个单子有两单被扫损,为什么其他的不会,平台说是正常,如此说设置了止损有什么意义,如果是大资金的操作也这样说辞,客户有什么保障。这个涉及金额不大,就几块钱,也讹不了平台什么,也不是要搞臭平台,但是平台这样处理毫无说服力。平台平时就老卡盘,自己都是亲身体验,身边伙伴也有所体会,关键时刻入不了金补仓,点差突然调高等小动作。我们自身有做过其他平台都会作对比。

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comment

2comment

  • MT_85619088 Published in 2022-03-29 08:32:45

    垃圾

    MT_90002879 Published in 2022-03-29 21:15:14

    爆*****

    0
  • MT_85619088 Published in 2022-03-29 08:32:30

    没见过世面的小孩

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