入金不能及时到账

anonymous

published in 2021-09-20 12:50:47

[Complaint number]:	7029
[Complaint object]:	[IC Markets]
[Requirements]：	改善服务
[Amount involved]:	0.0$
[Complaint progress]:	已完成

anonymous Confirm completion 2021-09-25 14:49:50

IC Markets Reply 2021-09-21 08:55:34

已将您的情况反馈给我们主管，我们团队会采取措施来加强和改善我们的出入金效率及稳定性，致力于带给客户更好的交易体验。

IC Markets Reply 2021-09-21 08:35:51

尊敬的客户您好，

很抱歉给您造成困扰，由于近日市场交易机会众多，我们支付商这边在短时间内接受到了大量的入金转账请求，所以部分客户的入金到账时间有些迟缓，请您放心，只要您是按照客户专区的指示正确完成的转账操作，您的资金始终是安全的。

如果您已经完成转账，烦请您将银行转账成功截图 / 银行电子回单，以及您的入金邮箱号，发送给我们的官方QQ客服800179567，我们会第一时间为您核实，截图中需要包含【转账日期，转账时间，收款账号，收款姓名，转账金额，转账成功标识或银行盖章】，谢谢您的理解与配合。

如果您已经联系了我们的客服，并在和支付商的核实之后，确认支付商没有收到款项，那么烦请您联系您的银行查询这笔转账是否成功，若未成功会自动退回到您的银行账户，请您放心。

IC Markets Global中文团队

中文官网：https://icmarkets-zhi.com

QQ: 800179567

Email：support.cn@icmarkets-cs.com

WeChat: ICM_CN

微博：@IC小帮手

FxGecko Customer Service Center Waiting for the broker to process 2021-09-20 20:05:46

Contacted the broker IC Markets

FxGecko Customer Service Center Approved 2021-09-20 20:05:44

anonymous Create a complaint 2021-09-20 12:50:47

入金太慢，已经等待将近两个小时还没到账，咨询客服竟然需要等待将近1个小时的时间，问题没有解决竟然还要重新等待咨询客服。无语了

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