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锁仓单本无资金风险但平台拉大黄金点差导致爆仓亏损要求赔偿本金

anonymous

published in 2020-08-24 12:56:42

[Complaint number]:	5630
[Complaint object]:	[嘉盛集团FOREX.com]
[Requirements]：	平台8/22早上5点拉大黄金点差造成账户爆仓资金白白亏损
[Amount involved]:	37000.0$
[Complaint progress]:	处理中

anonymous Supplementary complaint 2020-09-10 16:15:30

平台可以任意调整点差，没有任何制约，图中可看到8/29号黄金点差是-40，负40？这是什么概念？所以平台可以任意调整点差坑害客户资金，事后在以流通性问题敷衍，这种手段屡试不爽有多少受害者

anonymous Supplementary complaint 2020-08-24 17:43:59

当时账户内黄金空单5.7手，多单5.6手那么多了一个0.1手账户内净值230美金做空的点位是1919.06，即便我将对冲的黄金空单多单全部止损平仓那么账户内还有200美金净值，以及一个0.1空单，作0.1手保证金是10美金除非黄金上涨至2110左右才会导致爆仓但行情仅仅在1940附件根本没有爆仓风险完全是平台恶意拉大点差导致的亏损并且其他平台也处于临近闭市如果谈及流动性那么所有平台应该都会受流动性影响可为什么CPT点差保持在42 联准130左右而嘉盛却近乎平时10倍点差理由何在？价格正常执行？试问价格是怎么样“正常”方式执行？价格完全是平台操控，哪里来的可信度？此类投诉不是一个两个，可见平台之黑暗，借用各种理由堂而皇之坑害客户资金，此行径严重损害客户利益完全有恃无恐有关部门必须大力整治依法惩处给用户一个干净安全的金融环境

FxGecko Customer Service Center Waiting for the broker to process 2020-08-24 14:50:45

Contacted the broker 嘉盛集团FOREX.com

FxGecko Customer Service Center Approved 2020-08-24 14:50:42

anonymous Create a complaint 2020-08-24 12:56:42

截止8/21

账户订单黄金做涨5.6手，做空5.7手
奥美0.03手空单
合计浮亏-5000美金
由于黄金近期波动大采用锁仓方式保护资金已经锁仓状态下是不需要占用资金的只要资金足够隔夜利息不会影响账户资金
原本想周一再入金后慢慢解锁

没想到8/22号早上5点休盘
黄金点差突然调整至460是平时最高峰的3倍有余
导致账户爆仓，亏损5230美金

如果说是流动性点差，那么所有平台的点差应该是一样水平的，可是8/22号早上6点其他平台点差如CPT都是保持正常水平在42 ，其他平台报价在100 ±50左右，都没有嘉盛460这么高
平时出现滑点、延迟，MT4经常断连接就算了

但是此次8/22早上5点突然拉大点差导致账户爆仓实属平台责任
到周一也就是8/24号早上6点，点差又恢复80点，9点左右点差42
账户资金就这样白白亏损了

平台本来应该维护客户利益而不是利用点差坑害客户资金
之所以选择嘉盛是认为大公司有品牌信誉不会像那些黑平台恶意划扣客户资金损害客户利益
没想到也会出现这种这卑劣的方式坑害客户资金
平台没有任何风险提示情况下拉大点差

现在点差恢复正常而且行情朝在朝有利于账户订单方向在走而我的资金已经白白亏损了

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