4月21日原油波动巨大,平台无法正常平仓。

[Complaint number]: 5084
[Complaint object]: [嘉盛集团FOREX.com]
[Requirements]: 赔偿损失
[Amount involved]: 10500.0$
[Complaint progress]: 已回复
嘉盛集团FOREX.com Reply 2020-04-28 15:41:18

感谢您与我们联系!我们已经收到您的查询,客服预计在三个工作日内回复。您的邮件识别代码是 LTK121980172371711X。请您保留这个号码。以便在您需要之时,可以方便与我们客服人员联系。

FxGecko Customer Service Center Waiting for the broker to process 2020-04-28 15:27:36

Contacted the broker 嘉盛集团FOREX.com

FxGecko Customer Service Center Approved 2020-04-28 15:27:34
MT_88852179 Supplementary complaint 2020-04-28 15:12:56

该图片为当时无法交易时的仓位图,出现盈利却无法平仓。

MT_88852179 Create a complaint 2020-04-28 15:11:32

4月21日,本人通过嘉盛账户(24132863)操作美原油现货,在北京时间17时,账户多次存在无法正常交易的情况,走势图也出现盘中临停现象。本人当时存在多笔空单,出现大幅盈利时选择平仓,结果一直交易失败。同时,通过英为财经app看到原油出现大幅反弹,而我的空单一直无法平仓,过了几分钟后原油恢复交易,而我的利润已经几乎不见。给客服打电话客服也承认出现该情况,但一直未给解决方案。

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