4.25日下午15点左右忽然无法登陆 ic 的 ctrader 软件,致使133美元黄金多单晚上盈利后爆仓

[Complaint number]: 10615
[Complaint object]: [IC Markets]
[Requirements]: 退还本金,赔偿损失
[Amount involved]: 133.0$
[Complaint progress]: 已回复
一生无所吊谓 Supplementary complaint 2024-06-15 18:00:22

截止目前,ic的手机安卓版ctrader仍然无法登陆,但是用spotware的手机安卓版ctrader却可以登陆ic的ctrader,这难道说明不了是ic的技术性故障导致的我登陆不上无法平仓导致爆仓吗

IC Markets Reply 2024-06-11 14:23:21

尊敬的客户:

您好,感谢您的邮件。

基于保护客户信息安全,我司要求客户使用其注册邮箱发送电邮。您使用非客户注册邮箱发送的电邮我们将无法提供相应的回复和协助,请您见谅。

如有问题欢迎您随时联系我们,我们的工作时间是北京时间周一到周五,周末有少量的客服值班。您可以通过邮件 support.cn@icmarkets-cs.com 或者在线客服联系我们。

IC中文团队感谢您的理解与支持。

FxGecko Customer Service Center Waiting for the broker to process 2024-06-11 08:48:41

Contacted the broker IC Markets

FxGecko Customer Service Center Approved 2024-06-11 08:48:38
一生无所吊谓 Create a complaint 2024-06-07 22:41:06

4.25日下午15点左右忽然无法登陆 ic 的 ctrader 软件,致使133美元黄金多单晚上盈利后爆仓。联系在线客服说是软件在升级更新,邮件客服和订单调查客服推诿责任说已经建议我用电脑版或者网页版。我能用电脑版或者网页版我为什么用手机版的?软件问题为什么推到我身上让我更改上网方式?又说 ader 软件是 Spotware 的他们无法控制,又说是中国大陆网络屏蔽
,而FXPRO的ctrader却可以正常登陆。截止目前仍然无法登陆。就算是Spotware的ctrader,ic也应该先代偿我然后自行找Spotware追偿

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