出金时候被设置各种障碍，不给出金

MT_90033770

published in 2024-05-22 15:23:01

[Complaint number]:	10538
[Complaint object]:	[CapitalXtend]
[Requirements]：	及时出金
[Amount involved]:	944.0$
[Complaint progress]:	已回复

MT_90033770 Supplementary complaint 2024-05-30 08:54:52

我后台已经完全审核通过！请不要事后故意刁难，设置障碍不给出金！这只是你们借口！几百美金玩不起！请珍惜荣誉！（这样不给盈利，吃本金的做法是极其恶劣的）

CapitalXtend Reply 2024-05-29 08:32:46

尊敬的客户，

关于您的账户【姓名:樊*杰，账号:2100379094】— 为确保符合监管标准，请您提供更新的客户识别文件（KYC）。

具体所需文件如下：

1. 银行对账单：请提供过去三个月的银行对账单，详细列出此期间的财务交易。

2. 地址证明文件：请提供在过去三个月内发行的官方文件，其中注明您当前的住址。这可能包括最近的水电气费账单或政府发行的文件。

3. 手持身份证录制视频，视频内容如下：本人xxx，身份证号xxxxxxxxxxxxxxxxxx，在CapitalXtend交易账户是xxxxxxxxxx，本人保证提交的身份证文件以及注册信息均为本人有效文件且均为本人自己使用，如有任何欺诈以及违规操作等行为，将承担全部法律责任。（PS：必须本人手持身份证，身份证人像和个人信息在视频中清晰可见。）

请留意，KYC期间若有提交出金，将会暂缓处理。

非常感谢您对此事的迅速关注。

此致，

合规团队

CapitalXtend

FxGecko Customer Service Center Waiting for the broker to process 2024-05-23 08:14:57

Contacted the broker CapitalXtend

FxGecko Customer Service Center Approved 2024-05-23 08:14:55

MT_90033770 Create a complaint 2024-05-22 15:23:01

本人账户：2100379094。正常手动交易！账户早已经审核通过！出金的时候各种设置障碍刁难不给出金！（手持身份证，拍视频等等）询问处理过程中业务员要么不回复，要么就是敷衍说已反馈，让无限制等待下去！处理方式极其傲慢！无奈之举，只能曝光！！！大家谨慎，谨防被骗！

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