抖音客服不作为，恶意罚单清退商家经营店铺

FG_90001060

published in 2024-05-21 14:45:14

[Complaint number]:	10536
[Complaint object]:	[抖音]
[Requirements]：	账号解冻恢复使用
[Amount involved]:	5000.0$
[Complaint progress]:	处理中

FxGecko Customer Service Center Waiting for the broker to process 2024-05-21 15:03:28

Contacted the broker 抖音

FxGecko Customer Service Center Approved 2024-05-21 15:03:26

FG_90001060 Create a complaint 2024-05-21 14:45:14

我在抖音商城经营抖音小店，于2024年5月15日一位客户在我店购买下单一款全国包安装的汽车氛围灯，全程在线上交易，订单号为：6929868441314137512，我店铺于24年5月16日给客户发货，顺丰单号：SF1679828174976，全程为抖音小店交易，我们产品是给客户包安装服务的，需要安装师傅安装，客户在5月18日收到货联系我们，给客户安装服务，我们在全程在抖音抖店交易，全程遵循抖店规则，于5月20日收到抖音抖店罚单，以诱导消费者脱离平台交易为由，给与我们严重违规，请抖音平台严查，我方是否有脱离平台交易，是否有诱导客户线下交易，全程交易都是在抖音平台交易，交易金额为999元整，不存在诱导客户第三方交易情况，要求抖音平台明查，撤销罚单！

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